For Paul Vallaro, working at Valvoline Instant Oil Change in Mount Kisco often feels like a blast from the past. The store manager grew up in town, and said many of the customers who come in for car maintenance are people he knew as a kid.
“I see people I knew in elementary school come in with their families all the time,” he said. “A lot of times they are back in the area and stop in.”
But even if Vallaro doesn’t recognize his customers from childhood, his main objective is always to provide them with the best service around. According to Vallaro, there are a lot of other places that tend to car maintenance in the area, so it’s Valvoline’s job to stay a step ahead of its competition.
“We try to be as connected to our customers as possible,” Vallaro said of his staff. “We greet them when they pull in, speak to them when we come inside, and offer recommendations for their vehicles.”
Vallaro instills in his employees a value for top-notch service. “I have to show the customers that their car means just as much to me as my family's cars and my own,” he said.
Vallaro started at Valvoline Instant Oil Change almost four years ago as a certified technician and has continued to grow with the company since then. He was promoted to senior technician, followed by assistant manager and now store manager. He said his time spent at Valvoline has been a rewarding experience.
“You have to be willing to work hard,” Vallaro said. “In the winter it’s cold and in the summer it’s hot. As long as you’re responsible and passionate about cars and working with people, you will be given opportunities.”
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